The casino and environment is great, but seriously need to work on customer service for both machine and drinks, as every time I press service light it takes over 30min to get any kind of help. If I m spending 100s at the slot the least this casino can do is provide faster service, before you guys use to have servers with carts walking around, but it seems you guys got stingy and stop doing that, alll the other casinos serve there customers much faster and friendlier, the staff here always seems to expect a tip, but sorry 45 min to get a beer is a little to long, and by than I’ve lost almost all my money. Every time I go when I am spending hundreds at a slot machine I wait over 1 hr for any kind of drink or beverages, it ridiculous you figure a casino this big would have more servers, especially on the weekends, but they don’t. I would possibly give this casino a 4 or 5 star if it wasn’t for the poor customer service. The new Asian place not so good as I have been served raw rice several different times eating there.
Update: Viejas Casino & Resorts new luxury tower, Willows Hotel & Spa is slated to open on Feb 1, 2018. Casino is nice, bathrooms are clean, food is decent. Viejas Casino & Resort Review Jump to comments.
